SUNSIDE TRAVEL S.R.L wants you to enjoy your vacation to the fullest, so we recommend that you carefully read and obey the instructions of your sales agent. Please read the following conditions carefully, as it is your contract with SUNSIDETRAVEL S.R.L. By booking a trip with SUNSIDE TRAVEL S.R.L, you agree to be bound by these Terms and Conditions, which describe, among other things, our cancellation policy and certain limitations of liability at the time of making your reservation.

The contract is between SUNSIDE TRAVEL S.R.L. (also known as the company) and the client, who is the person traveling or attempting to travel on a tour operated by the company. You, the client, are subject to having read and understood our travel policy as set out below. By making a reservation by phone, through the website, or by email, you agree to and are bound by these Terms and Conditions. These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the subject matter hereof, and shall constitute a binding agreement. There is no verbal or written representation, warranty, guarantee agreement, prior agreement, description of services, or conditions or any promise of refund other than as herein expressed. The service to be provided is/are the tour(s) mentioned in the booking confirmation.

SUNSIDE TRAVEL S.R.L. is committed to offering a personalized service, according to your needs and interests, therefore, the preparation of your trip programming involves a correct description of each itinerary, an order of the services selected and chosen according to your needs. SUNSIDE TRAVEL S.R.L, is a travel agency accredited by the Ministry of Tourism and registered as a corporation of the Ministry of Tourism Office of the Dominican Republic.

RESERVATION AND PAYMENT

• All reservation requests will be answered according to the demand within a period of 36 hours after receiving it. After receiving the reservation request, it will be processed and a notification of receipt is sent to the client.
• All reservations must be processed in advance of the client’s
• You can make your payments through PayPal or Card both are safe and easy way to pay online. All you need is an email address to make your secure online payments using a debit card, credit card, bank account or PayPal balance by registering on your page paypal.com.
• For any reservation, before making your payment, check availability with the sales department. Once the availability is obtained, we proceed with the sending of confirmations, which will be sent via e-mail within 36 hours.
• As soon as payment is received and confirmed, vouchers are sent for the contracted service or services. The client must present these vouchers in each place in order to receive the contracted service.
• Reservations will be subject to availability at the time of processing your request and cannot be guaranteed until full payment has been received.
• The published prices are in dollars of the United States of America (USD) and must be paid in this The prices of tours or vacation packages are per person and include the services indicated in the description.
• The prices of the hotels are per room with the meal plan indicated in each

CHANGES IN RESERVATIONS

The company reserves the right to modify any of the facilities, services or prices described in the brochure or website. If such a change is made, the client will be informed at the time of booking or when the change occurs. While the company will endeavor to operate all tours as announced, reasonable changes in the itinerary may be made when deemed necessary or convenient by the Company due to external factors beyond the company’s control.

For standard tours (private and small group), cancellations made at least 30 days prior to the tour date are eligible for a 100% refund or 100% future travel credit (except ticket, reservation, and applicable service fees). Cancellations made between 29 days and 48 hours prior to the tour date are eligible for a 50% refund or 50% future travel credit, less any ticket, reservation, and/or applicable

service fees. All sales are final within 48 hours of the tour date. Venue tickets and reservation fees are non-refundable and non- transferable and cannot be used without a SUNSIDE tour. In the event that you request a rescheduled tour, SUNSIDE will need to purchase and charge for new tickets / reservation fees.

Sunside Travel spends a great deal of staff time organizing tours and reservations, and last-minute changes can cause significant disruption to our team and to our experts; for this reason, last minute changes are not guaranteed. Changes made to reservations follow the same policies as the above. Changes requested in advance of 30 days may be made without charge, though new ticket and service fees may be incurred. Simple date/time changes within 29 days – 48 hours will be attempted by our team but are not guaranteed dependent on guide and ticket availability and are subject to a $50 fee per tour.

We understand that travel can be very unpredictable! If your change or cancel request is due to circumstances out of your control, please be in touch with our team at info@sunsidetravel.com with supporting documentation of your travel disruption to discuss any possible exceptions. Our team will do our best to honor any requests for changes within 24 hours of booking.

CANCELLATION POLICIES

• All reservations and cancellations must be received in advance and in writing by email info@sunsidetravel.com o There will be no reimbursement for services not used voluntarily.
• If cancellations are made on the same day of the tour or service purchased, the right to reschedule is
• Cancellations made due to medical situations or illness in a period of less than 22 days must be supported by a Medical Certificate, in these special cases and medically endorsed, the client will be granted a refund of the money or a credit note for their all or, failing that, for the amount of the payment. Any penalty or rate adjustment that the Hotel or other tour operator charges Sunside travel at the time of return could be reduced to this amount.
• Sunside Travel is not responsible for paying any compensation when the services purchased cannot be provided due to unforeseeable circumstances or force majeure, events such as wars, riots, strikes, natural disasters, terrorist acts, weather conditions or adverse situations beyond the control by Sunside Travel
• Luggage is the total responsibility of the client, regardless of the commercial value or of any other nature, Sunside Travel is not responsible for lost luggage or valuables.
• When visiting wild areas, national parks or other places of adventure in nature, it is assumed that the passenger is in good physical condition or made the necessary provisions for its The client personally assumes the inherent risks and dangers that may occur. Likewise, it assumes the financial consequences for medical services that may be incurred in the event of an accident, eventuality or fatality.
• If the client has health problems, physical limitations of any kind or a specific diet, it is essential to let Sunside travel know at the time of booking.

Early Cancellation Penalty

-There Is No Penalty If Cancellations Are Made 30 Days Before Arrival or Events.

-50% will be refunded from 29 to 03 days before arrival, reservations or event and clients may move the date according to availability.

-No Refund Will Be made, from 3 To 1 days before the arrival, reservation or event and clients may move the date according to availability.

-24-Hour Notice Is Required to Modify an Appointment.

-Please note that clients Who Do Not notify With at least 24 Hours Will be charged A 100% Fee for missed appointments.

-In Case of Suffering an Accident or Illness, You Must Send Us Proof Such As: Medical Certificate and Discharge, (Signed and Sealed).

-There Will Be No Reimbursement for Services Not Used Voluntarily.

PRIVACY POLICY

• Sunside Travels will not disclose the Personal Information of its customers to third All information received from clients will be used only to guarantee the reservations contracted with us.

OUR POLICY: Sunside Travel S.R.L. Online Terms of Service: Standard Cancellation and Reschedule Policy

Thank you for your interest. Please review the following terms of service (the “Terms of Service”), which will govern your registration with and use of the Sunside Travel website www.sunsidetravel.com (the “Site”), including all content and services provided by Sunside Travel SRL (“SunsideTravel,” “us,” “we” or “our”) on or in conjunction with the Site including, but not limited to, booking, private and small group tours, and other goods and services (the “Services”), and excepting certain exclusions as noted below.

By accessing or using the Site you agree to be bound by these Terms of Service as well as the terms of the Privacy Policy, which is available on the Site.

We reserve the right, in our sole discretion, to change or modify portions of these Terms of Service at any time. If we do so, we will post the changes on this page and will indicate at the top of this page the date the revised Terms of Service were effective. You may read the then-current copy of these Terms of Service at any time by selecting the “Terms of Service” link on the Site. We may also notify you of material changes from time to time through a pop-up notice, e-mail or other reasonable means, but we shall not be obligated to do so. Your continued use of the Site after any change by us constitutes your acceptance of the new Terms of Service. You should periodically visit this page to review the current Terms of Service so you are aware of any revision to which you are bound. If you do not agree to abide by these or any future Terms of Service, do not use or access (or continue to use or access) the Site.

Booking and Payment.

1. By booking a reservation for the Services through the Site, you acknowledge that you accept these Terms of Service and our Privacy Policy. In addition, you warrant that you are 18 years of age or older, that you possess the legal authority to enter into these Terms of Service, use this Site and, book the Services or purchase goods, and that all information you supply is and will be true and accurate. You further agree that you will use the booking functionality of this Site to make only legitimate reservations for you or others for whom you are legally authorized to act. Any false or fraudulent reservation is prohibited, and any user who attempts such a reservation may have his or her Account terminated.

1. You agree to provide accurate and up-to-date payment information at the time you make a We have contracted with a third-party payment processor to facilitate purchases made on the Site. When you make a reservation through the Site, you will provide your payment details and any additional information required to complete your order to us. We will then send your information to our third-party processor to complete your transaction. . For your convenience, we do retain the following information for each credit card used on the Site: 1) card type; 2) the last four digits of the card; and 3) the name of the card. We do not retain any of your payment information. You should be aware that online payment transactions are subject to validation checks by our payment processor and your card issuer, and we are not responsible if your card issuer declines to authorize payment for any reason. For your protection, our payment processor uses various fraud prevention protocols and industry standard verification systems to reduce fraud. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

1. 1. You agree to have sufficient funds or credit available upon placement of any such reservation to ensure that the purchase price will be collectible by us. After you place your reservation, we will send you a confirmation email. We strive to provide accurate pricing information regarding the Services available on the However, mistakes happen and we cannot guarantee there will never be pricing errors. We reserve the right, at our sole discretion, to not process or to cancel any reservations placed for the Services in which the price was incorrectly posted on the Site as a result of an error. If this occurs, we will notify you by email.

1. The Site may contain information regarding the availability of the Services. In some cases, the Services may be available when you make your reservation, and completely booked by the time we attempt to process the Should this happen, we will notify you by email and cancel the Services from your reservation.

Private and group tours – You may cancel reservations for small group and private tours up to thirty (30) days prior to the service date and receive a 100% refund or future travel credit, reservation, and applicable service fees. Within thirty (30) days, you may cancel up to forty-eight (48) hours in advance of the reservation start date and time for a 50% refund or future travel credit, reservation, and applicable service fees; we will retain the 50% balance to cover the costs incurred to arrange for the tour. Within 48 hours of the reservation start date and time, all sales are final and fully nonrefundable for private and small group tours.

“Unforeseeable events” – If you are canceling a reservation for a small group or private tour due to “unforeseeable events” out of your control up to (more than) forty-eight (48) hours of the date and time of service, you will be offered a free reschedule or will receive full (100%) travel credit to your Sunside account, less reservation fees and applicable service fees. Within forty-eight (48) hours of the date and time of service, all sales are final and fully non-refundable.

• A Level 4: Do Not Travel or a Level 3: Reconsider Travel advisory is issued by the US Department of State for the destination in which your services are booked;
  • The travel corridor is shut between your starting point and destination of service, including border closures;
  • Your cruise ship is unable to dock; (documentation required)
  • Your flight is (Documentation required)

Changes made by you – Changes requested in advance of 30 days may be made without charge, less any ticket, reservation, and applicable service fees. Requests to change the date or time of a tour made within 29 days – 48 hours are not guaranteed and are subject to a $50 fee per tour. Substantive itinerary changes requested between 29 days – 48 hours of tour date will be treated as a cancellation and are subject to a penalty of 50% of the original tour cost to cover irrecoverable fees. All sales are final within 48 hours and no changes can be made. Our team will do our best to honor changes to bookings made less than 24-hour prior, however, if tickets have already been purchased those will be nonrefundable.

Changes and Cancellation by Sunside Travel: We will make every reasonable effort to provide the Services in accordance with the descriptions provided on our Site. Although it is unlikely that we will have to make any changes to your reservation or cancel confirmed reservations, we reserve the right to do so should it become necessary or advisable. If we cancel your reservation, we will provide you either a credit that you may use towards another Service or a full refund at our discretion.

Medical Conditions, Disabilities and General Health.

1. If you make a reservation for a Service, we will assume that you have no medical conditions, disabilities, general health issues or food or allergy issues (“Medical Conditions”) that would prevent or hamper you from participating in the Services. In the event that you do in fact have any Medical Conditions, we will attempt to accommodate said Medical Conditions when we can and it is reasonable to do However, we do not guarantee that we or the venue can or will make any such accommodations. In the event that you cannot participate in the Services because of undisclosed Medical Conditions, we may, in our sole discretion, offer a substitute Service or cancel your reservation without refund. Please contact us or the appropriate venue if you are unsure about whether you are able to participate in a Service.
2. Under no circumstances should you travel or use the Services if your doctor has advised you against it, or would advise you against it if consulted.

Effective Date: July 1^st, 2024

Should you have any questions concerning these Terms of Service, please email info@sunsidetravel.com